Privacy Policy
Last Updated: May 2026
At Churchill Physiotherapy Clinic, we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
By using our website or receiving services from our clinic, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Telephone number
- Mailing address
- Appointment details
- Information submitted through contact forms
- Any other information you choose to provide
Personal Health Information
As a healthcare provider, we may collect personal health information necessary to provide physiotherapy and other healthcare services.
This information may include:
- Medical history
- Health conditions and symptoms
- Treatment records
- Assessment results
- Healthcare provider referrals
- Insurance information
Personal health information is collected, used, and disclosed in accordance with Ontario’s Personal Health Information Protection Act (PHIPA).
Why We Collect Information
We collect personal and health information to:
- Provide physiotherapy and rehabilitation services
- Assess your healthcare needs
- Develop treatment plans
- Schedule and manage appointments
- Process insurance claims when authorized
- Respond to inquiries and requests
- Improve our services and website
- Meet legal and regulatory requirements
Disclosure of Information
Churchill Physiotherapy Clinic does not sell, rent, or trade your personal information.
We may disclose information only when:
- You have provided consent
- Disclosure is required or permitted by law
- It is necessary for your treatment or healthcare management
- It is required for insurance processing with your authorization
- It is necessary to protect the safety of an individual
Any third-party service providers that assist us are required to maintain the confidentiality and security of your information.
Website Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and website functionality.
Cookies may be used to:
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Enhance security
You can choose to disable cookies through your browser settings; however, some website features may not function properly.
Third-Party Services
Our website may use third-party services such as:
- Google Analytics
- Google Maps
- Social media integrations
- Email marketing platforms
- Website hosting providers
These services may collect information in accordance with their own privacy policies.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, use, disclosure, alteration, or loss.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet can be guaranteed to be completely secure.
Retention of Information
We retain personal and health information only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, and professional obligations.
Healthcare records are retained in accordance with applicable laws and professional standards in Ontario.
Access and Correction Requests
You have the right to request access to your personal information and personal health information, subject to certain legal limitations.
You may also request corrections if you believe your information is inaccurate or incomplete.
To protect your privacy, we may require proof of identity before providing access to records.
Privacy Breaches
If a privacy breach involving your personal or health information occurs and notification is required under applicable laws, we will notify affected individuals and take appropriate steps to address the situation.
Children’s Privacy
Our website is not intended for children under the age of 13 without parental or guardian supervision.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Churchill Physiotherapy Clinic
Email: churchillphysiotherapy@gmail.com
Website: https://churchillphysiotherapy.com/
Phone: (905) 607-0799
Address: 3105 Winston Churchill Blvd, Unit 18, Mississauga, ON L5L 5S3